Getting disability equipment to Shellharbour from Allcare Warehouse works differently from walking into a local shop: you choose and order with our team first, then collect from our Shellharbour pick-up point or have the order sent by freight. This guide explains each step for customers in the Illawarra, from placing an order and arranging your Shellharbour pickup to delivery, NDIS funding and the product ranges to look at when setting up a home.
We supply disability aids and aged care equipment from our main showroom in Liverpool and our Croydon Park store. Our About Us page lists Shellharbour among our pick-up points, giving Illawarra customers a closer place to collect anything from mobility aids to everyday consumables.
Key Takeaways
- Orders are placed by phone, by email or at the Liverpool showroom, not through the website.
- Shellharbour is a pick-up point: call to arrange collection and the team confirms the details.
- Freight can be arranged within NSW when collecting does not suit you.
- New NDIS participants complete the service agreement form before their first order.
How Illawarra customers order disability equipment
The Allcare Warehouse website works as a catalogue. Products are listed with descriptions but without prices, and there is no online checkout, so every order is placed with our team. There are three ways to do it:
- By phone: ring 1300 767 777 and give the product name from the website, how many you need and the size.
- By email: send the same details to [email protected].
- In person: visit the Liverpool showroom to see equipment before you choose.
However you order, the team confirms price and availability before anything is arranged. Our how to order page covers each option in more detail.
Collecting disability equipment in Shellharbour
When you order, tell the team you would like to collect in Shellharbour. Then ring 1300 767 777 to set up the collection, and the team will let you know the arrangements for picking it up. See our Shellharbour pick-up point page for a summary.
Shellharbour is a collection point rather than a showroom, so if you would like to look at an item first, the end of this guide has the showroom details.
Order with the team first, then call to arrange your Shellharbour collection.
Delivery and freight to the Illawarra
Not able to collect? We can arrange freight to addresses within NSW. When ordering, give the full delivery address, mention access details such as stairs, lifts or a narrow hallway, and say if you need the item by a particular date. Our delivery and pick-up page explains the options, including collection from Liverpool or Croydon Park.
NDIS equipment in Shellharbour
Allcare Warehouse is a registered NDIS provider, so participants can order from us whether they self-manage, use a plan manager or have NDIA-managed funding. Before a participant’s first order, fill in our NDIS service agreement form, which asks for their NDIS number, plan dates and management type, with the plan attached. The NDIS describes a service agreement as a signed agreement between you and your provider that covers what supports are provided, what they cost and how the provider will be paid.
Everyday items such as continence products can be funded from the Consumables category of core supports, according to the NDIS. Adjustable beds, bed sticks and other transfer aids, and pressure care devices are classed as higher-risk assistive technology, which means getting written advice before you buy them; the NDIS adds that this generally involves an assessment from an assistive technology advisor or assessor. Our NDIS page explains plan types in more detail.
Ranges to look at when setting up a home
When someone is coming home from hospital, Healthdirect explains that hospital staff weigh up things like the person’s mobility and whether they need assistance at home, and that ongoing treatment can include equipment to help with recovery. Once you know what is needed, these ranges are a useful starting point:
- Bathroom and toilet aids, including shower chairs, grab rails and over toilet frames.
- Walking aids such as walking sticks, crutches, rollators and walking frames.
- Home care beds and overbed tables for the bedroom.
- Pressure care cushions and heel and elbow protectors.
- Continence aids, from pads and pants to bed and chair protection.
- Daily living aids, such as kitchen, dressing and household aids.
Our guides to equipment after hospital discharge and choosing between a shower chair, stool or commode go into more detail. For a bed, transfer aid or other higher-risk equipment, check with the person’s GP, occupational therapist or hospital team before you order.
Ready to order for pickup in Shellharbour? Ring 1300 767 777 and the team will take you through it.
Frequently Asked Questions
Can family or a support worker place an order for someone in Shellharbour?
Yes. Family members, carers and support workers can order on someone’s behalf and ask to collect in Shellharbour. On an NDIS order, a representative can be named on the service agreement form, though it must still carry the participant’s details and plan.
Do I need NDIS or aged care funding to order?
No. You can buy privately, for yourself or a relative in Shellharbour, without an NDIS plan or an aged care package. Private customers order the same way as funded ones, by phone, email or at the showroom.
Can I order equipment through Support at Home funding?
My Aged Care explains that equipment such as walking frames, commodes and shower chairs can be accessed through the Assistive Technology and Home Modifications (AT-HM) scheme, part of the Support at Home program. Check with your Support at Home provider first if you want the scheme to pay for an item, and see our aged care funding page.
Can I have an order sent outside NSW?
Yes. Products listed on our website are available for delivery Australia wide, which helps when you are in Shellharbour but buying for a relative interstate. Give the team the delivery address and they will confirm how the order can be sent.
Planning your first order
Before you order disability equipment for Shellharbour collection, note the product names, room measurements and any written advice from a health professional, so one call can cover the order, any NDIS paperwork and how you would like to receive it.
Related services
Want to see equipment before you collect in Shellharbour? Visit our Liverpool showroom at Shop 7 inside Northumberland Arcade, 230 Northumberland Street, Liverpool, or call 1300 767 777.
This guide is general information, not medical advice. Read our disclaimer.