How to order from Allcare Warehouse
Products on the Allcare Warehouse website are shown without prices, and orders are placed with our team rather than through the website. Here is how to order: call 1300 767 777, visit our Liverpool showroom, or send an enquiry through our contact page. The team confirms price, availability and delivery or pick-up with you before your order goes ahead. NDIS participants can order whether their plan is self-managed, plan-managed or NDIA-managed.
Order by phone
Calling 1300 767 777 is the quickest way to order. Have the product name as it appears on the website, the quantity and any size or colour you need, and your delivery address or preferred pick-up point. The team confirms price and availability on the call. You can also email [email protected] with the same details.
Order at the showroom
At the Liverpool showroom, Shop 7 inside Northumberland Arcade, 230 Northumberland Street, Liverpool NSW 2170, you can see equipment in person, ask questions and order on the spot. Not every product is on display at once, so call before you visit to check that the item you want to see is there. Bring measurements and any written advice from an occupational therapist or GP if you have it.
Order with NDIS funding
Allcare Warehouse is a registered NDIS provider. If you are new to us, complete our NDIS service agreement first. It asks for the participant's name, NDIS number, date of birth, plan start and finish dates, how the plan is managed and a PDF copy of the plan. Then call or visit to choose products. How providers are paid depends on the plan type:
- NDIA-managed: registered providers make a claim against the plan in the provider portal.
- Plan-managed: a plan manager pays providers from the plan through the NDIS portals.
- Self-managed: you or your nominee pay the provider and keep the invoices and receipts.
The National Disability Insurance Agency (NDIA) and the plan decide what is funded, not Allcare. Our NDIS page explains plan types and assistive technology in more detail, and the team can explain how to order an item through your plan.
After you order
The team arranges delivery or collection with you, as set out on our delivery and pick-up page. If there is a problem with a product, our returns and refunds page explains your rights and how to contact us.
Frequently asked questions
Can I get a price before I decide?
Yes. Prices are not shown on the website, so call 1300 767 777 or ask at the Liverpool showroom with the product name. The team will give you the price and check availability before you commit to anything.
Can a carer or support worker order for someone else?
Yes. Carers, family members and support workers can call or visit on someone's behalf. For NDIS orders, the service agreement form has fields for a participant's representative, but the participant's own details and plan are still needed.
What if I am not sure which product I need?
Call or visit the showroom and describe the task that has become harder. The team can show you options. For higher-risk equipment, such as wheelchairs and beds, get advice from a health professional or assistive technology advisor first.