Our team
The Allcare Warehouse team is who you deal with when you call, email or visit us. Our website lists products without prices and has no online checkout, so every order goes through the team, from your first question about a product to arranging how it reaches you. As our About Us page puts it, we take the time to understand each person's needs so we can find the right products.
What the team helps with
- Product questions: describe what has become harder day to day, and the team can talk you through options from our mobility, bathroom, bedroom, continence and daily living ranges.
- Prices and availability: tell the team the product name and they will give you the price and check whether it is available.
- Ordering: place an order by phone, by email or in person at the Liverpool showroom. Our how to order page walks through each option.
- NDIS orders: participants new to us start with our NDIS service agreement form, and the team can walk you through buying an item with self-managed, plan-managed or NDIA-managed funding.
- Delivery and pick-up: the team arranges delivery across Sydney, freight within NSW or collection from a pick-up point; our delivery and pick-up page has the details.
Where to find us
Our Liverpool showroom at Shop 7 inside Northumberland Arcade, 230 Northumberland Street, Liverpool NSW 2170 is where you can see equipment and talk with the team face to face. Our Croydon Park store at 44 Georges River Rd, Croydon Park NSW 2133 is also a pick-up point for orders. Please call before heading to either one.
How to contact the team
Phone 1300 767 777, email [email protected], or fill in the enquiry form on our contact page.
Frequently asked questions
Can the team tell me which equipment suits my health condition?
The team can show you products and explain what each one is designed to do. Advice about your own health, such as which bed or wheelchair suits a condition, should come from your GP, occupational therapist or other health professional, so bring any written advice with you when you call or visit.
I found a product on the website. What should I tell the team?
Give the product name exactly as it appears on the website, with the quantity and any size or colour, so the team can find the item and confirm its price and availability.